Faith and Shield Return and Refund Policy

At Faith and Shield, we are committed to providing you with high-quality faith-inspired products that uplift and encourage your spiritual journey. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

1. Eligibility for Returns

• Items must be returned within 30 days of receipt.
• To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original tags and packaging.
• Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

1. Non-Returnable Items

• Gift cards
• Sale items
• Digital products (if applicable)

Refunds

1. Processing Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 5-10 business days.

1. Partial Refunds

• Partial refunds may be granted for items that are returned with signs of use or damage not caused by shipping.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [insert email address].

Return Shipping

• Customers are responsible for paying return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us at [insert email address] within 7 days of receiving the item. Include your order number and photos of the damage, and we will work with you to resolve the issue promptly.

Contact Us

For any questions about our return and refund policy, please reach out to us at:
Email: [email protected]
Phone: 850-695-9355

We’re here to help and ensure your experience with Faith and Shield is positive and uplifting!